FAQ's
THE CATCH-UP VIDEO SERVICE
How can I watch DFS Crufts 2010 Catch-Up Video?
The Catch Up Video Service for DFS Crufts 2010 is now closed. Keep checking back though as we should be making some of the content from DFS Crufts 2010 available across the autumn, exclusively to registered members of the dfsCrufts.tv website.
When is the Catch-Up Video service available?
The Catch-Up Video Service was available until midnight on Friday 30th April 2010. It is now closed until DFS Crufts 2011.
MEMBERSHIP / LOG-IN PROBLEMS
I have registered with the Kennel Club but my Kennel Club Website Profile is not recognised by dfsCrufts.tv.
Please check that you are using the correct Website Profile username and password.
To get these details by email from the Kennel Club please click here.
If you are still experiencing any problems please contact the dfsCrufts.tv Support team who will do their best to help you.
Click here to contact us
I have registered with the Crufts website (www.crufts.org.uk). Can I use my Crufts website username and password to access the members section here at dfsCrufts.tv?
Unfortunately this is not possible at this time. If you have a Kennel Club Website Profile then you can use this to log in to the members section. If you do not have a Kennel Club Website Profile, then it only takes a few seconds to register for free membership here.
Click here to register
I have forgotten my membership details for dfsCrufts.tv
Please use the forgotten login? link on the Home or Login Page. If you enter the email address you used when you registered for membership, we will send you an email with your login details.
Click here to go directly to forgotten login page.
OTHER QUESTIONS
Will I be able to buy a DVD of DFS Crufts 2010?
Unfortunately this is not possible. However, you can buy clips from the show via The Kennel Club Online Shop. You can find details of how to do this by clicking HERE.
Are there Video Replays from all the Breed Judging rings at DFS Crufts 2010?
Unfortunately not. We weren't able to cover all the Breed Rings at the show. We do have quite a few Breed Judging reports which you can find if you look in the 2010 Highlights section on the Video page of dfsCrufts.tv . These Best Of Breed reports are free for anyone to watch. They're also on our YouTube channel as well.
What is your refund policy?
www.dfsCrufts.tv does not offer a blanket refund policy. If you aren’t happy with what you have subscribed to or your Internet speed is not fast enough to view the content of the site effectively, you are not entitled to a refund.
However, all requests for refunds will be dealt with by www.dfsCrufts.tv on a case by case basis as there may be some limited circumstances in which a refund may be appropriate. All requests will be dealt with once DFS Crufts 2010 has finished.
