FAQ's
THE CATCH-UP VIDEO SERVICE
How can I watch dfs Crufts 2011 Catch-Up Video?
The Catch Up Video Service from dfs Crufts 2011 is now closed for this year.
MEMBERSHIP / LOG-IN PROBLEMS
I have registered with the Kennel Club but my Kennel Club Website Profile is not recognised by dfsCrufts.tv.
Please check that you are using the correct Website Profile username and password.
To get these details by email from the Kennel Club please click here.
If you are still experiencing any problems please contact the dfsCrufts.tv Support team who will do their best to help you.
Click here to contact us or you can tweet with our support team on Twitter @dfscruftstv
I have registered with the Crufts website (www.crufts.org.uk). Can I use my Crufts website username and password to access the members section here at dfsCrufts.tv?
Unfortunately this is not possible at this time. If you have a Kennel Club Website Profile then you can use this to log in to the members section. If you do not have a Kennel Club Website Profile, then it only takes a few seconds to register for free membership here.
Click here to register
I have forgotten my membership details for dfsCrufts.tv
Please use the forgotten login? link on the Home or Login Page. If you enter the email address you used when you registered for membership, we will send you an email with your login details.
Click here to go directly to forgotten login page.
OTHER QUESTIONS
Are there Catch Up Video Replays from all the Breed Judging rings at dfs Crufts 2011?
Unfortunately not. We were not able to cover all the Breed Rings at the show, there are simply too many. However, we videoed as many Best of Breed dogs & winners as we possibly could across the 4 days of the 2011 show. These Best Of Breed reports are free for anyone to watch and they're also be on our YouTube channel.
Check out the Breed Judging reports that we do have from dfs Crufts 2011 on the Video page of dfsCrufts.tv.
Will I be able to buy a DVD of dfs Crufts 2011?
Unfortunately this will not be possible this year.
What is your refund policy?
www.dfsCrufts.tv does not offer a blanket refund policy. If you aren’t happy with what you have subscribed to or your Internet speed is not fast enough to view the content of the site effectively, you are not entitled to a refund.
However, all requests for refunds will be dealt with by www.dfsCrufts.tv on a case by case basis as there may be some limited circumstances in which a refund may be appropriate. All requests will be dealt with once dfs Crufts 2011 has finished.
